Effective Listening...let's brainstorm about how to listen better
Since so much of the Customer Development and Lean/ Agile methodologies depend upon internal and external dialog, being an effective listener could be the difference between getting startups off the ground or not.
We're a startup enterprise software business deep into Customer Discovery and problem-solution interviews. The concept for this session is a roundtable discussion on good techniques for listening well and ensuring what customers say is what we hear.
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Seth Surchin
shared this idea
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AdminSalim Virani (Admin, Leancamp) commented
"Ensuring what customers say is what we hear." This is so hard! Great topic - looking forward to it!